CHAM hosts webinars to provide the asset management industry with cutting edge information about best practices and trends. We are grateful for our sponsors whose generosity allows us to offer free webinars.  

The Asset Manager’s Role in Handling Natural Disasters

October 21, 2020 | 12:00 - 1:15 PM EDT

What types of natural disasters are you prepared to handle? What is unique about the asset manager's role? 

The Western United States dreads the undeniable fire season where dry weather conditions threaten homes and structures each year. This year has been extremely difficult with the dual disasters - wildfires and COVID-19. This webinar will focus on the critical role asset managers play in handling natural disasters anywhere in the country - mitigating risk and losses for their properties and protecting their residents.

You will hear guidance from the perspectives of a property manager, asset manager, general partner and investor – with their first-hand accounts handling the current wildfire crisis. You will learn tips for dealing with natural disasters with a holistic approach, policies and procedures that work, approaches for communicating with partners and stakeholders, and resources to develop a plan. 

Webinar Slides

Webinar Recording

Year 15 Dispositions: Navigating the Challenges with Purchase Options and Rights of First Refusal

September 23, 2020

The initial 15-year compliance period is expiring for thousands of affordable Housing Credit units annually. Subsequently, the volume of dispositions is growing each year and it is critical that Asset Managers understand specific issues and nuances with these transactions. Asset Managers are an integral part of the disposition negotiation, working with stakeholders with a focus on extended use while ensuring the integrity of the Housing Credit Program long term. This webinar focused on the real-world challenges with dispositions including Right of First Refusal, Purchase Options, Exit Taxes Valuation and Aggregators.

After presenting the 10 Red Flags in LIHTC Deals, we asked the audience their takeaways from the session. Only 18% felt that their properties were going to be okay. Three-quarters of the participants said they needed to know their documents better, 41% said they see red flags they need to pay attention to, and 44% said they are going to find out more about their current investors.

Most of the audience members were novices and many people asked technical questions we couldn’t get to in the time allotted. We suggest for a good grounding in Year 15 dispositions, that you check out the Enterprise webinar Year 15: Transition Strategies for Expiring LIHTC Properties.

Webinar Slides

10 Red Flags in LIHTC Deals - Affordable Housing Finance

Report on Year 15 Transfer Disputes - WSHFC

Refusing the Right of First Refusal - Shelterforce

Year 15: Transition Strategies for Expiring LIHTC Properties - Enterprise Community Partners

Click Here for the Recording

Asset Management Software - What to Know Before You Buy

September 9, 2020

This crisis has underscored the need for asset managers to have accurate and timely information about property and portfolio performance. But CHAM’s annual survey found that 40% of asset managers are using Excel and half are thinking about purchasing some kind of software. If you are one of these people, this webinar is for you. We will provide guidance about how to think about your asset management software needs. What do I need my system to do? How do I know which is best for me? How can I ensure this investment in my company’s time and money will be worthwhile?

The session will lay out for asset managers a framework for how to assess and think about technology needs including document storage, data management, risk rating, and reporting. 

CHAM Webinar AM Software CHAM Slides

Click Here for the Recording

Resident Services and Asset Management - Partnering for Resident Resiliency

August 11, 2020

The role of resident services has shifted to meet the current crisis. We heard how affordable housing providers have rallied to address the impact of the pandemic on their residents’ health, financial stability, educational needs and emotional well-being – all with a lens of racial equity. The presenters shared ideas on effective communications with residents, building trusting relationships, embracing data on outcomes and rent collections, connecting residents to resources, housing stability coaching, and more.

What is on the mind of asset managers, resident service coordinators and property managers in this difficult time? Unfortunately, our audience poll uncovered that that number of residents vulnerable for loss of housing was staggering – 56% said 20%; 36% said 20-40%; and 10% felt that more than 40% of their residents were at risk.

What is in our future?

  • Half the audience said their primary focus was eviction prevention now, and then in 2021 they would shift to more community engagement, internet connectivity and access to social and financial services.
  • Organizations are seeing the elevation of family stability across departments. This is an opportunity to disrupt historic silos in their organization’s resident services, asset management and property management. Teams are planning in real time at weekly leadership meetings rather than what will happen a year out.
  • Programming needs to be nimble and responsive to residents. Fundamentally housing providers are here to serve our residents. They need to drive our programming decisions.
  • Housing practitioners are taking the lead in initiating intentional conversations in an authentic way to name the problem, lifting up and being clear about the impact of the historic racial disparities we see in our communities. Only then can we figure out the partnerships and opportunities best solutions. We need to be collaborative but don’t take no for answer – go for a transformational approach when addressing resident needs.
  • Computer labs are obsolete and there is an imperative to bridge the digital divide for residents. Find out more about this topic in the webinar Digital Equity and Access in Affordable Housing

CHAM is truly appreciative of the opportunity to present this webinar in partnership with the NeighborWorks America’s Resident Services Convening.

Presentation Slides

USI - Centering Families During a Pandemic White Paper

Morgan Stanley - How Private Equity Can Help Low Income Communities 

CORES - Resident Services Resource Library

Click Here for the Recording

COVID-19: A Catalyst for Change in Asset Management Practices & Value Proposition

July 29, 2020

CHAM’s webinar series is about response and resilience of affordable housing in the wake of the pandemic and our country’s rising awareness of racial equity – all through the lens of the asset manager.

Our first webinar on June 24th explored bold ideas about how our work and perspectives may change around racial equity, resident health, community needs, disaster planning, technology, investment, reserves and more.

The second webinar on July 8th focused on changes in development and underwriting from the perspectives of lenders and investors. They challenged us to move from a vision of housing that is financially sustainable to that of resilient housing that promotes health, equity, and can weather disasters. And with end goals for the property, residents and communities that are aligned and equitable.

COVID-19: A Catalyst for Change in Asset Management Practices and Value Proposition, the third in the CHAM’s webinar series, looked at how the pandemic has been a catalyst for change in how to think about operations, repositioning and refinance. We asked a lender/investor, an HFA executive and two nonprofit leaders:
  • How do you see the narrative about sustainability at the property and portfolio level changing to reflect resiliency at the portfolio and community levels?
  • How are you configuring your organization’s asset management teams? Data and skill sets?
  • What do you want to bring to your partner and have your partner bring to you?

We heard how their practices have changed in reaction to this unprecedented pandemic. They shared stories of innovative thinking, creative solutions, flexibility, transparency and cooperation. What remains a constant among all the affordable housing organizations is a commitment to mission and the people who live in the properties.

An audience poll revealed that the overwhelming majority of asset management staff have had to adjust to how they spend their time and what they prioritize. And most believe there will be some long term and permanent change in their practices. What strategies are their highest priority for the foreseeable future? The number one answer was operating efficiency, budgets and reforecasts. Then came capital improvements to increase efficiency/longevity and forbearance agreements, refinancing and recapitalizing.

We had some great questions from the audience, and our panelists have provided written answers that we have posted here on our website.

    Presentation Slides

    Webinar Q&A

    Click Here for the Recording

    Underwriting for Resilience

    July 8, 2020

    The development and underwriting of affordable housing is changing due to the pandemic and our country’s rising awareness of racial equity. This webinar explored the emerging awareness in our industry from the perspective of lenders and investors -- from a vision of housing that is financially sustainable to that of resilient housing that promotes health, equity, and can weather disasters. The pandemic is a wake-up call for the industry – our end goals for the property, residents and communities need to be aligned and equitable.

    Jim Fox, JPMorgan Chase, talked about what the performance to date of the 4,500 properties across his portfolio and how they are stress testing in the time of the pandemic. The conversation helped participants see a broader picture of the components or resources that need to be tested for a comprehensive resiliency plan.

    Cat Vielma, Redstone Equity Partners, talked about new perceptions of risk. “Risk is the possibility there is danger. Resiliency is recovering quickly from the problem. These are two highly subjective items in underwriting world.” She talked about changes in underwriting criteria now and possibly in the future, and what may be ahead for rent collections in August. Asset managers and underwriters have innovated how they handle many types of tasks, like site visits, through the use of technology, and many of these will be adopted as standard practices.

    Chrystal Kornegay, MassHousing, challenged us to expand our view about resiliency to that of residents and communities. “The resiliency of the property doesn’t matter if the residents cannot live there. We need to think about the whole ecosystem.” Discussion led to ideas on how underwriting needs to think about the health of the residents and communities.

    As an added bonus, moderator David Smith, International Housing Institute, introduced us to ideas about “health secure housing” as a new standard in multifamily dwellings. See below for links to resources about this topic.

    Presentation Slides

    Health Secure Housing: An Urgent New Standard in Affordable Housing

    The Guru is In - Inclusive Healthy Housing Infrastructure

    Click Here for the Recording

    Asset Management at the Crossroads - Bold Ideas for Resiliency

    June 24, 2020

    Asset management is, quite simply, achieving the owner’s goals. But what are our organizational goals in a world shaken by the pandemic and riven by inequity and injustice?

    Our traditional asset management infrastructure did not link our goals well. Our usual practice and measures such as data trending, projections, and analytics served financial outcomes but, often, not human outcomes. Now our goals and tools must work together. The survival of our residents, our communities and our properties are at stake.

    This webinar featured the work of three outstanding nonprofit owners and where they believe asset management should be going in the next few years. Be inspired by bold ideas about how our work and perspectives may change around racial equity, resident health, community needs, disaster planning, technology, investment, reserves and more.

    Listen to the recording to hear about:

    • Resident services quickly pivoting to meet urgent needs, such as food security and internet connectivity

    • Measuring resident outcomes that demonstrate impact

    • Stress testing, cash flow analysis and financial planning

    • Taking care of your front line workers

    • Providing “grace, space and safe place” to discuss, address and creative solutions

    • Communicating openly and regularly with residents, community, staff and stakeholders

    • Forging new partnerships around services and funding

    • Focusing on racial equity and assuring inclusion in their programs

    Greta, Josh and Priya challenged us to be courageous leaders – to understand our full history; take calculated risks for the greater good and community change; and challenge and invite cross-sector partners to right wrongs that our communities’ experience. They encouraged us to change our approach and scale in order to address systemic change -- through structuring deals, enhancing cash flow, addressing reserves and engaging residents.

    Presentation Slides

    Click Here for the Recording

    COVID-19 Asset Management - Strategic Responses

    May 27, 2020

    ONE Neighborhood Builders and REACH CDC shared how they are pivoting their asset management approaches to address COVID-19 stresses on properties, portfolios and residents. They highlighted their practices for collaboration, communication, partnerships and equity, and shared tactics that have been working:

    • Weekly team meetings
    • New dashboard reporting with more frequency
    • Communicating to residents with compassion
    • Retargeting resident services to address inequities and the most vulnerable residents
    • Reaching out to residents through the texting and voice messaging apps

    Stress Testing Your Portfolio: Asset Managers Coping with COVID-19

    April 7, 2020

    Leading syndicators and owners of mission-based affordable housing demonstrate sensitivity analyses to create portfolio scenarios to help manage the crisis.

    During the COVID-19 crisis, asset managers of mission-oriented affordable housing are needed now more than ever. We have seen how data analysis is critical to crisis management. Our field is uniquely positioned to provide the leadership and expertise needed to protect our nation's affordable housing resources.

    This webinar is essential for asset managers and CFOs responsible for mission-oriented affordable multifamily housing portfolios and professionals who support the industry. This includes nonprofit and for-profit owners, PHAs, syndicators, investors, lenders and government. 

    Click Here for the Recording

    LISC Boston's Green and Healthy Work

    LISC Boston created the Green Retrofit Initiative to help multifamily affordable housing owners build their capacity to implement energy efficient and clean energy technology, transition to safer cleaning products and pest management techniques, and go smoke-free in their buildings.

    Since 2010, LISC Boston has worked with over 50 for-profit, nonprofit, and public affordable housing owners statewide. They published the Green + Healthy Property Management Guide and related resources to provide our affordable housing partners with a basis for an open discussion with their property managers about green and healthy goals, implementation of those goals, and ongoing oversight of the properties’ energy and water performance. 

    This webinar gives an overview of LISC green + healthy resource toolkit, and discusses promising program design, policy recommendations, and learning networks that can help support affordable housing owners in achieving greener and healthier buildings for themselves and their residents.

    Click Here for the Recording

    An Eviction Prevention Toolkit: Using a Financial Capability Approach to Prevent Evictions

    The presenters discuss the value of operating an Eviction Prevention Program, provide basic information about program structuring, give examples of existing programs and provide insights to help you create or revise an existing program.

    Click Here for the Recording

    CHAM: Pursuing Stronger Tenancy for Stronger Properties

    Have you been looking for a way to connect affordable housing with the healthcare sector, financial literacy, workforce training and educational opportunities?

    This webinar highlights the work of three organizations on the forefront of a new and expanded commitment to resident services. Hear about LISC’s national network for Financial Opportunity Centers that helps under-resourced communities gain the skills they need to achieve financial stability and the “Bridges” program that targets career readiness; Winn Property Management’s “Connected Communities” that uses “prop tech” to connect resident to economic mobility, education, employment, health and housing; and, POAH’s client centered Family Self Sufficiency Program that has links financial incentives with financial education, counseling and coaching, budgeting and savings to improve credit scores, increase household income, reduce unemployment and increase savings. 

    Click Here for the Recording

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