We have survived the initial onslaught of COVID-19 and the daily struggle to hold things together. Now we need to begin to think strategically. ONE Neighborhood Builders and REACH CDC shared how they are pivoting their asset management approaches to address COVID-19 stresses on properties, portfolios and residents. They highlighted their practices for collaboration, communication, partnerships and equity, and shared tactics that have been working:

  • Weekly team meetings
  • New dashboard reporting with more frequency
  • Communicating to residents with compassion
  • Retargeting resident services to address inequities and the most vulnerable residents
  • Reaching out to residents through the texting and voice messaging apps


Harold Nassau

Senior Director for Asset Management
NeighborWorks America


John Wilhoit

Asset Manager
People’s Self-Help Housing

Brian Dowling

Chief Investment Officer
The Community Development Trust

Kristin Faust

Executive Director
Illinois Housing Development Authority

Dena Xifaras

Senior Vice President, Ownership & Operations
Preservation of Affordable Housing, Inc