CHAM and its partners produce research, case studies, interviews and white papers
CHAM Lessons From the Field
An Asset Manager’s Preservation Journey
Interview with Alicia Hoppers, Catholic Housing Services and Catholic Community Services of Western Washington
Alicia Hoppers has worn many hats in the affordable housing industry over the last 15 years but possesses a true passion for asset management. This interview follows her journey developing and executing a 12-year timeline for the preservation and recapitalization strategy of Catholic Housing Services and Catholic Community Services of Western Washington.
Commercial Asset Management in the Affordable Housing Sector
Shadow Morton, Mercy Housing
Shadow Morton is one of very few commercial asset managers working in the affordable housing sector. He oversees Mercy Housing’s portfolio of commercial spaces across the country. In this detailed conversation, Shadow shares specific lessons he has learned about the unique challenges of commercial space AM within the affordable sector.
A Lender’s Perspective
Jerri Edwards, Vice President & Director of Credit Administration Community Investment Corporation
Jerri Edwards leads the Credit function at Community Investment Corporation (CIC), a CDFI operating in Chicago. In this role, Jerri helps make lending decisions for the organization’s $300 million+ real estate portfolio. Her team of asset managers also oversees loan performance after closing. In this interview conducted by Elaine Magil, Jerri talks about bringing a portfolio oversight eye into loan underwriting and learning from experience, and sheds light on how lenders assess borrowers in real estate transactions.
The Asset and Property Management Interface, with Emmanuel Arellano of the San Diego Housing Commission
By Elaine Magil, TCAM/MRI
The San Diego Housing Commission (SDHC) has been building its asset management capacity over the last few years. Elaine Magil, Director of TCAM/MRI, recently spoke with Emmanuel Arellano, SDHC’s Vice President of Asset Management, about many aspects of his department’s evolution. Collaboration with property management, pros and cons of locating asset managers by region, data systems technology, and the role of development are all issues faced by asset managers on a regular basis. The interview offers key lessons learned as the department developed and highlights tips that will help asset management teams in any setting.
This is the first in a series of asset manager interviews conducted by Elaine Magil, TCAM/MRI on behalf of CHAM. CHAM is appreciative of Elaine and Emmanuel for sharing their insightful conversation.
Braving Turbulent Times – The Case for Technology
by Allen Feliz, Industry Principal Affordable and Public Housing, MRI Software
The affordable housing industry faced a variety of headwinds before the COVID-19 outbreak including widespread housing cost-burden, severe lack of supply and unmet capital needs in aging portfolios. The economic downturn introduced by the pandemic has brought greater pain and uncertainty to already vulnerable populations. However, during the early months of the outbreak, the industry dodged (or postponed) a financial catastrophe, as low-income families were afforded the resources to stay in their homes.
To brave these turbulent times operators/owners are turning to new technology. To achieve cost savings and operate more effectively during the new “normal,” they are leveraging a host of software products for property management, compliance monitoring and accounting.
CHAM Survey of Asset Managers 2020
CHAM conducted a survey of asset managers in February and March 2020. We are grateful to the 226 respondents who shared information about their jobs and salaries.
The goals of the survey were to gain a better understanding of the work of asset managers of affordable multifamily housing and to inform types of services and programs CHAM will offer
Questions covered workload, salary, functions, roles, innovative strategies and evolving challenges. Responses were anonymous and confidential.
The survey closed just as the pandemic shut down happened around the country, so it is a snapshot of pre-COVID asset management.
Thank You to our Partners for their Expert Analysis of the Data
Mission-Driven: Seven Things Best-in-Class Affordable Housing Providers Do to Balance Their Financial and Social Goals