Resident Services and Asset Management - Partnering for Resident Resiliency
The role of resident services has shifted to meet the current crisis. We heard how affordable housing providers have rallied to address the impact of the pandemic on their residents’ health, financial stability, educational needs and emotional well-being – all with a lens of racial equity. The presenters shared ideas on effective communications with residents, building trusting relationships, embracing data on outcomes and rent collections, connecting residents to resources, housing stability coaching, and more.
What is on the mind of asset managers, resident service coordinators and property managers in this difficult time? Unfortunately, our audience poll uncovered that that number of residents vulnerable for loss of housing was staggering – 56% said 20%; 36% said 20-40%; and 10% felt that more than 40% of their residents were at risk.
What is in our future?
- Half the audience said their primary focus was eviction prevention now, and then in 2021 they would shift to more community engagement, internet connectivity and access to social and financial services.
- Organizations are seeing the elevation of family stability across departments.
- Programming needs to be nimble and responsive to residents needs.
- Housing practitioners are taking the lead in initiating intentional conversations in an authentic way to name the problem, lifting up and being clear about the impact of the historic racial disparities we see in our communities.
- There is an imperative to bridge the digital divide for residents. Find out more about this topic in the webinar Digital Equity and Access in Affordable Housing. See the webinar information below or click here to jump to the recording.
CHAM is truly appreciative of the opportunity to present this webinar in partnership with the NeighborWorks America’s Resident Services Convening.
Click here for more information about the session, the handouts and the webinar recording.