• August 24, 2020 2:53 PM | Anonymous

    Preservation of affordable housing resources is more important than ever. So over the next year, CHAM will be creating new programming and training to build the skills of affordable housing asset managers.

    We are looking to expand our pool of consultants and trainers to help us with this work. Do you have expertise in asset management? Plus experience delivering technical assistance, workshops, trainings, and conference sessions? And/or experience developing web-based materials, written products, and online workshops?

    We want to hear from you! Please send in your resume or company description with a one page summary of your relevant qualifications to We will accept consultants on a rolling basis, but urge you to get us your information by the end of August 2020.

    Questions? Please contact Julia Pierson.

  • August 24, 2020 11:40 AM | Anonymous

    Resident Services and Asset Management - Partnering for Resident Resiliency
    Recording Available

    The role of resident services has shifted to meet the current crisis. We heard how affordable housing providers have rallied to address the impact of the pandemic on their residents’ health, financial stability, educational needs and emotional well-being – all with a lens of racial equity. The presenters shared ideas on effective communications with residents, building trusting relationships, embracing data on outcomes and rent collections, connecting residents to resources, housing stability coaching, and more.

    What is on the mind of asset managers, resident service coordinators and property managers in this difficult time? Unfortunately, our audience poll uncovered that that number of residents vulnerable for loss of housing was staggering – 56% said 20%; 36% said 20-40%; and 10% felt that more than 40% of their residents were at risk.

    What is in our future?

    • Half the audience said their primary focus was eviction prevention now, and then in 2021 they would shift to more community engagement, internet connectivity and access to social and financial services.
    • Organizations are seeing the elevation of family stability across departments. 
    • Programming needs to be nimble and responsive to residents needs
    • Housing practitioners are taking the lead in initiating intentional conversations in an authentic way to name the problem, lifting up and being clear about the impact of the historic racial disparities we see in our communities. 
    • There is an imperative to bridge the digital divide for residents. Find out more about this topic in the webinar Digital Equity and Access in Affordable Housing. See the webinar information below or click here to jump to the recording.

    CHAM is truly appreciative of the opportunity to present this webinar in partnership with the NeighborWorks America’s Resident Services Convening.

    Click here for more information about the session, the handouts and the webinar recording.

  • August 24, 2020 11:39 AM | Anonymous

    Keep Safe! Resilient Housing Webinar Series
    Enterprise Community Partners

    Hurricane Maria reminded the world of the fragility of Puerto Rico’s housing and the critical infrastructure that supports housing and residents. Join a team of leaders from across Puerto Rico to introduce attendees to the sequence of steps necessary for resilient home design, construction and operation before during and after an extreme weather event. Available simultaneously in Spanish and English, the six-series training program will highlight best practices in the areas of: site fortification, building protection, passive habitability, water and energy management, community preparedness and more. Learn more and register.

  • August 13, 2020 10:36 AM | Anonymous

    The Enterprise Portfolio Protect Tool offers owners, operators, developers and residents of affordable housing across the nation understand which properties are at highest risk from flooding, fire, earthquakes, sea level rise, and landslides. It also offers recommendations and resources to help minimize potential harm to your property or properties and keep residents’ homes safe. 

    Learn More

  • May 28, 2020 12:04 PM | Anonymous

    COVID-19 Asset Management - Strategic Responses
    May 27, 2020

    ONE Neighborhood Builders and REACH CDC shared how they are pivoting their asset management approaches to address COVID-19 stresses on properties, portfolios and residents. They highlighted their practices for collaboration, communication, partnerships and equity, and shared tactics that have been working:

    • Weekly team meetings
    • New dashboard reporting with more frequency
    • Communicating to residents with compassion
    • Retargeting resident services to address inequities and the most vulnerable residents
    • Reaching out to residents through the texting and voice messaging apps

    Download the recording and slides from the LISC Institute.

    We were able to provide this webinar for free thanks to our sponsor - NeighborWorks America

  • May 28, 2020 12:01 PM | Anonymous

    CHAM is very proud to announce our new membership program! We invite you to join the only national professional association for asset management. Through immersive professional development opportunities, peer networking and direct engagement in developing best practices, CHAM members will contribute to the mission and performance of both their organizations and the asset management industry.

    Benefits of becoming a CHAM member include free online professional development classes, an online forum so you can network with your peers, access to the membership directory, opportunities to give back through volunteer work, and more!

    We would love for you to consider becoming a CHAM member, and we look forward to hearing from you! 


  • April 27, 2020 11:20 AM | Anonymous

    Stress Testing Your Portfolio: Asset Managers Coping with COVID-19

    CHAM presented leading syndicators and owners of mission based affordable housing who shared insights on how to conduct a sensitivity analysis of properties and portfolios. At this April 7th webinar, we were joined by 800 people, so we know that this is a hot topic.

    Download the recording and slides from the LISC Institute.

    A highlight was the demonstration of a Portfolio Sensitivity Analysis template shared by Dena Xifaras at Preservation of Affordable Housing. POAH has posted the Excel template and provided guidance about how to think about stressors and mitigation strategies. Since the question of what to model will be unique by property, portfolio and other demographic considerations (i.e. tenancy, geography, location type, loan type, lender, syndicator, etc.), you can use this template to apply different assumptions as new realities unfold and slice across all these dimensions.

  • April 26, 2020 10:03 AM | Anonymous

    During the COVID-19 crisis, asset managers of mission-driven affordable housing are needed now more than ever. CHAM is committed to connecting asset managers to the ideas, tools and expertise you need to protect our nation's affordable housing resources.

    Stress Testing Your Portfolio: POAH’s Look at Stressors and Mitigation Strategies Amidst COVID-19

    Dena Xifaras from Preservation of Affordable Housing shared a portfolio sensitivity analysis template at a CHAM webinar in May. It continues to prove useful to asset managers to test new assumptions as economic, social and health factors change during the crisis. See the tool and an explanation of how it is used on the POAH website. 

    "Navigating New Challenges: What Asset Managers Should Be Thinking About Now Right Now"

    This TCAM webinar is now available on-demand. It discusses the dynamic set of challenges Asset Managers continue to navigate as the COVID-19 crisis evolves. As a follow-up, TCAM also shared answers to the questions received during the webinar. 

    Hope for the Best, Plan for the Worst: Addressing the Aftermath of the COVID-19 Pandemic In America’s Struggling Neighborhoods

    By Alan Mallach, Center for Community Progress Senior Fellow

    This paper aims to help communities across the U.S. look ahead to proactively consider and combat the budget, equity, and programmatic challenges of a post-COVID-19 environment. Click here to download the reading.  

    NHC COVID-19 Housing Resource Center Launched

    National Housing Conference has created the COVID-19 Housing Resource Center, which features information from every facet of the housing industry. Their goal for the site is to allow practitioners to sort through hundreds of different resources by topic area and state as quickly and efficiently as possible. They are curating resources and updating content daily, and are committed to maintaining a collaborative and comprehensive one-stop website for the affordable housing industry.

    "What Should an Asset Manager be Thinking About Right Now?"

    This TCAM webinar is now available on-demand. As the affordable housing industry struggles with the challenges posed by COVID-19, many asset managers are navigating enormous uncertainty. In this webinar aired on April 21, 2020, TCAM's senior leadership shares observations and discusses what asset managers should be looking at in the current situation.

    Responding to Resident Needs

    CORES has compiled a selection of resources to support resident services programs – both to support an immediate response to COVID-19 and to support organizations as they shift from their emergency response to stabilizing families, properties, and communities, and to planning for a
    more resilient future. 

    Other Links

    Digital Equity and Access in Affordable Housing Webinar

    NeighborWorks America and SAHF, Resident Services Convening

    While it is commonly understood that we increasingly live our lives “online,” the sweeping changes required by the COVID-19 crisis spotlight the essential nature of connectivity for health, stability, and economic well-being. With access to a high-speed internet connection and a fully capable device, many people were able to transition to remote work, education, socialization, and healthcare. But for millions of people of limited economic means, this transition has left them with greater disadvantages than before. Residents of affordable housing communities face steep barriers to the in-home connections that are essential to access healthcare, financial support, and social connection; and that help to reduce social isolation.

    Presenters offer framing on the state of the digital divide in the context of affordable housing, and share some of the pilot solutions and early learnings gained through interviews with practitioners, internet service providers, and partners working in the digital access space.

    Thank you to Stewards of Affordable Housing for the Future and NeighborWorks America for making the webinar recording available to the CHAM community.

    Tools for Landlords with Tenants Impacted by COVID-19

    From the HUD Exchangethis document helps landlords to engage with at-risk tenants while remaining in compliance with fair housing laws and understand the key elements of a repayment plan. The document provides links to sample rent repayment agreements. 

©2020 The Consortium for Housing and Asset Management

Association Management Websites by SPARKS!

Powered by Wild Apricot Membership Software