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COVID-19 Asset Management – Strategic Responses

May 27, 2020

We have survived the initial onslaught of COVID-19 and the daily struggle to hold things together. Now we need to begin to think strategically. ONE Neighborhood Builders and REACH CDC shared how they are pivoting their asset management approaches to address COVID-19 stresses on properties, portfolios and residents. They highlighted their practices for collaboration, communication, partnerships and equity, and shared tactics that have been working:

  • Weekly team meetings
  • New dashboard reporting with more frequency
  • Communicating to residents with compassion
  • Retargeting resident services to address inequities and the most vulnerable residents
  • Reaching out to residents through the texting and voice messaging apps


Brian Bieler, Director of Asset & IT Management,

Stephen Kearns, Director of Asset Management and
Operations, ONE Neighborhood Builders

Antonio Rodriguez, Assistant Director of Asset
Management, ONE Neighborhood Builders

Moderated by: 
Jeremiah O’Grady, Senior Program Officer,
LISC Rhode Island

CHAM Host: 
Harold Nassau, Senior Director of Asset Management,
NeighborWorks America

Thank you to our Sponsor