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  • Resident Services and Asset Management – Partnering for Resident Resiliency

Resident Services and Asset Management – Partnering for Resident Resiliency

  • August 12, 2020
  • 12:00 PM - 1:00 PM
  • Webinar

Resident Services and Asset Management - Partnering for Resident Resiliency

The role of resident services has grown dramatically to meet the current crisis. Affordable housing providers have rallied to address the impact of the pandemic on their residents’ health, finances and emotional well-being – all with a lens of racial equity. At the same time, asset managers struggle to maintain financial stability in the portfolio. Effective communications, trusting relationships, data collection on resident outcomes, weekly team meetings, connections to resources, eviction prevention, financial literacy – all are critical tools for managing to the double bottom line. Hear about resources, strategies and new ideas that will help resident service providers and asset managers support their residents together during this crisis.

CHAM is excited to present this webinar in partnership with the NeighborWorks America’s Resident Services Convening.



Donovan Duncan
Executive Vice President
Urban Strategies


Alexandra Nassau-Brownstone
Director, Resident Outcomes and CORES
Stewards of Affordable Housing for the Future


Elizabeth González Suárez
Vice President of Community Life
The Community Builders

Joan Tally
Managing Director

Morgan Stanley Community Development Finance 


Harold Nassau
Senior Director for Asset Management
NeighborWorks America

CHAM Host:

Melissa Baker
Portfolio Asset Manager
Reach CDC


Wednesday, August 12, 2020
12:00-1:30 pm EDT
9:00-10:30 am PDT

The Zoom link will be provided after you register.

Questions? Email us at info@chamonline.org.

Register Now!

This webinar is free thanks to our sponsors!

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