The role of resident services has shifted to meet the current crisis. We heard how affordable housing providers have rallied to address the impact of the pandemic on their residents’ health, financial stability, educational needs and emotional well-being – all with a lens of racial equity. The presenters shared resources, strategies and new ideas to help resident service providers and asset managers support their residents together during this crisis. They provided guidance on effective communications with residents, building trusting relationships, embracing data on outcomes and rent collections, connecting residents to resources, housing stability coaching, and more.
What is on the mind of asset managers, resident service coordinators and property managers in this difficult time? Unfortunately, our audience poll uncovered that that number of residents vulnerable for loss of housing was staggering– 56% said 20%; 36% said 20-40%; and 10% felt that more than 40% of their residents were at risk.
What is in our future?
CHAM is truly appreciative of the opportunity to present this webinar in partnership with the NeighborWorks America’s Resident Services Convening.
USI - Centering Families During a Pandemic White Paper
Morgan Stanley - How Private Equity Can Help Low Income Communities
CORES - Resident Services Resource Library
Executive Vice President
Director, Resident Outcomes and CORES
Stewards of Affordable Housing for the Future
Elizabeth González Suárez
Vice President of Community Life
The Community Builders
Harold NassauSenior Director for Asset ManagementNeighborWorks America
Melissa BakerPortfolio Asset ManagerReach CDC
This webinar is free thanks to our sponsors!
Back to Top
Association Management Websites by SPARKS!