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COVID-19: A Catalyst for Change in Asset Management Practices & Value Proposition

  • July 29, 2020
  • Webinar


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COVID-19: A Catalyst for Change in Asset Management Practices & Value Proposition

This webinar looked at how the pandemic has been a catalyst for change in how to think about operations, repositioning and refinance. We asked a lender/investor, an HFA executive and two nonprofit leaders:

  • How do you see the narrative about sustainability at the property and portfolio level changing to reflect resiliency at the portfolio and community levels?
  • How are you configuring your organization’s asset management teams? Data and skill sets?
  • What do you want to bring to your partner and have your partner bring to you?

We heard how their practices have changed in reaction to this unprecedented pandemic. They shared stories of innovative thinking, creative solutions, flexibility, transparency and cooperation. What remains a constant among all the affordable housing organizations is a commitment to mission and the people who live in the properties.

An audience poll revealed that the overwhelming majority of asset management staff have had to adjust to how they spend their time and what they prioritize. And most believe there will be some long term and permanent change in their practices. What strategies are their highest priority for the foreseeable future? The number one answer was operating efficiency, budgets and reforecasts. Then came capital improvements to increase efficiency/longevity and forbearance agreements, refinancing and recapitalizing.

We had some great questions from the audience, and our panelists have provided written answers that we have posted here on our website.

Presentation Slides

Webinar Q&A

Webinar Recording


Harold Nassau

Senior Director for Asset Management
NeighborWorks America


John Wilhoit

Asset Manager
People’s Self-Help Housing

Brian Dowling

Chief Investment Officer
The Community Development Trust

Kristin Faust

Executive Director
Illinois Housing Development Authority

Dena Xifaras

Senior Vice President, Ownership & Operations

Preservation of Affordable Housing, Inc

This webinar was free thanks to our sponsors!


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